Betting company Betfred is being sued by a gambler after the firm refused to pay out his £1.7million jackpot.
Andrew Green, 52, thought he had become a millionaire playing Frankie Dettori’s Magic Seven – a blackjack game on the bookmaker’s website – in January.
The father-of-two spent £2,500 celebrating the win with family and friends, only to be told five days later he wouldn’t be receiving his prize because there had been a ‘software glitch’.
Andrew Green, 52, spent thousands celebrating his £1.7million online blackjack win
His account shows he had a balance of £1.722932.54 after playing ‘Frankie Dettori’s Magic Seven’ on Betfred’s website
The punter, who had just extended his bank overdraft to pay for the celebratory drinks, received a call from the firm’s head office telling him it was void and ‘no legitimate jackpot win occurred’.
Mr Green, from Washingborough, Lincolnshire, has taken the bookmaker to the High Court after turning down a £60,000 settlement, which required him to sign a nondisclosure agreement.
He told the BBC: ‘They [Betfred] are quick to take people’s money but when it comes to paying out they offered money as a gagging agreement.
‘They have buried their head in the sand. How many are there out there who have signed similar agreements?
The father-of-two turned down a £60,000 settlement and has taken the bookmaker to the High Court
Here, Mr Green plays the blackjack game on the Betfred app. The bookmaker says his massive win was a software glitch
‘Over the last ten years how do I know all the money I lost wasn’t from glitches in the game and they’ve taken my money? ‘.
Mr Green said even if it was a glitch, he’d done nothing wrong and shouldn’t be punished.
He started playing Frankie Dettori’s Magic Seven with a £100 stake in January and gambled away all of his money.
Pictured: Billionaire Fred Done set up Betfred with his brother Peter in 1967 as a single shop in Ordsall, Salford
How Betfred went from a single shop in Salford to one of the biggest betting firms in the UK
Betfred was first launched as Done Bookmakers in 1967.
It started out as a single shop in Ordsall, Salford.
Brothers Fred and Peter Done financed the first Done Bookmakers shop with capital made from a winning bet they placed on England to win the 1966 World Cup.
In 1997, Done Bookmakers acquired the Robert Walker chain of bookmakers, taking their total to one hundred shops.
By 2000, the total number of shops nationwide had risen to 200, and in 2002, Done Bookmakers opened their first shop in the Greater London area.
The name Betfred was first used in 2004, when the firm also launched their digital platform Betfred.com.
In November 2004, a Betfred customer became the first betting shop millionaire. The man, known only as Ken, selected six winners on the totescoop6 and pocketed £1,132,657 in a Salford shop.
In 2013, the company established Betfred TV, an in house channel that is available in all shops both on the high street and on the racecourse. It was the first of its kind in the UK.
Fred Done was the first bookmaker to pay out early (i.e. before the result was guaranteed), when in March 1998 it paid out to gamblers who had bet that Manchester United would win the Premier League, only for Arsenal to pip United by one point.
But he then managed to work his way up from £3 to £600,000 before one final play landed him the £1.7m jackpot.
Betfred said there was an error in the most recent update to the game – but Mr Green’s solicitor said the company has shown no evidence of the glitch, despite repeated requests for the firm to show proof.
A spokesman for Betfred said: ‘Betfred loves to pay out all our jackpot winners, both big and small.
‘Unfortunately, and as Mr Green is aware, a new game release suffered a software malfunction in January this year and no legitimate jackpot win occurred.
‘Given that Mr Green is currently exploring his legal options, it would be inappropriate for us to comment further.’
A preliminary High Court hearing was held on Monday.
In 2016, Betfred was forced to remove a slot game from their site after a customer was falsely told he won £30,000.
Jamie Gardiner, from Kirkby, Liverpool, was playing the ‘Land of Gold’ game when he got three clovers and a pop up saying ‘Win: £29,466.59’.
The 24-year-old was over the moon thinking he’d netted almost £30,000, but started to become concerned when the money wasn’t immediately credited to his online Betfred account.
Mr Gardiner said he’d won money in the same way before before, but Betfred insisted it wasn’t legitimate.
At the time, he said: ‘I play all the time and I know when it comes up there it is meant to go straight into your balance.
‘I got two mushrooms and three clovers and whenever you get three clovers you are credited with the jackpot.
Jamie Gardiner was told he won £30,000 from Betfred in 2016, only to find out it was an error
The 24-year-old was playing the ‘Land of Gold’ game when he got three clovers and a pop up saying ‘Win: £29,466.59’
‘I put £100 a week into that site which is taken from my bank account immediately, but they just won’t pay out for me, it’s like a big kick in the face.’
‘I would be able to get a mortgage and go on a nice holiday. There is no way this was a potential win and not an actual win.
‘People would kill themselves over this.’